Pengaruh Komunikasi Internal dan Budaya Kerja terhadap Kinerja Pegawai melalui Mediasi Motivasi pada Biro Umum Sekretariat Daerah Provinsi Jawa Timur
Keywords:
Komunikasi Interna, Budaya Kerja, Kinerja Pegawai, MotivasiAbstract
Peningkatan kinerja pegawai dalam organisasi publik merupakan tuntutan esensial guna mewujudkan tata kelola pemerintahan yang baik (good governance). Penelitian ini bertujuan untuk menganalisis secara mendalam pengaruh komunikasi internal dan budaya kerja terhadap kinerja pegawai, dengan menempatkan motivasi sebagai variabel intervening.
Pendekatan penelitian yang digunakan adalah kuantitatif deskriptif dengan desain survei. Populasi penelitian mencakup seluruh pegawai pada Sub Bagian Urusan Dalam Rumah Tangga Biro Umum Sekretariat Daerah Provinsi Jawa Timur yang berjumlah 116 orang, di mana seluruh populasi dijadikan sampel melalui teknik sampling jenuh (sensus). Data primer dikumpulkan melalui kuesioner berskala Likert dan dianalisis menggunakan regresi linier berganda serta analisis jalur (path analysis) dengan bantuan perangkat lunak SPSS 23.
Hasil penelitian menunjukkan bahwa komunikasi internal dan budaya kerja berpengaruh signifikan terhadap kinerja pegawai baik secara parsial maupun simultan. Secara khusus, budaya kerja terbukti memiliki pengaruh signifikan terhadap motivasi, sedangkan komunikasi internal tidak menunjukkan pengaruh signifikan terhadap variabel tersebut. Lebih lanjut, motivasi berfungsi sebagai variabel intervening yang memediasi pengaruh budaya kerja terhadap kinerja, namun gagal memediasi pengaruh komunikasi internal terhadap kinerja. Implikasi dari temuan ini menekankan pentingnya penguatan nilai-nilai budaya organisasi dan efektivitas arus informasi internal guna memacu motivasi kerja yang pada akhirnya berdampak pada optimalisasi kinerja pelayanan publik.
References
Anoraga, P. (2014). Psikologi kerja. Rineka Cipta.
Bekti, N. (2017). Pengaruh motivasi kerja, budaya kerja dan disiplin kerja terhadap kinerja pegawai pada Kantor Sekretariat Daerah (Setda) Kabupaten Rokan Hilir. Jurnal Ekonomi KIAT, 29(1), 50–60.
Chaerudin, & Anderson. (2017). Pengaruh gaji, work itself dan promosi terhadap intensim turnover generasi Y di PT XYZ Balaraja Tangerang. Jurnal SWOT, 7(1), 149–164.
Che, R. R., Kumar, N., & Pak, O. G. (2019). The effect of organizational learning on organizational commitment, job satisfaction and work performance. International Journal of Applied Business Research, 25(6), 55–65.
Chukwuma, E. M., & Obiefuna, O. (2014). Effect of motivation on employee productivity: A study of manufacturing companies in Nnewi. Journal of Managerial Studies and Research, 2(7).
Dahlan, M., & Sumaryana, A. (2017). Pengaruh penerapan good governance terhadap kinerja pelayanan publik, budaya organisasi dan lingkungan eksternal. Jurnal Sosiohumaniora, 19(1), 45–51.
Dhermawan, A. A. N. B., Sudibya, I. G. A., & Utama, I. W. M. (2012). Pengaruh motivasi, lingkungan kerja, kompetensi, dan kompensasi terhadap kepuasan kerja dan kinerja pegawai di lingkungan kantor Dinas Pekerjaan Umum Provinsi Bali. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 6(2), 173–184.
Dirgantara, I. M. B., & Reza, R. A. (2010). Pengaruh gaya kepemimpinan, motivasi dan disiplin kerja terhadap kinerja karyawan PT. Sinar Santosa Perkasa Banjarnegara. Undergraduate Journal Manajemen.
Ghozali, I. (2016). Aplikasi analisis multivariate dengan program IBM SPSS 23. Badan Penerbit Universitas Diponegoro.
Hager, F. W. (2018). Impact of distance communication on different motivational concepts. International Journal Humanities and Social Sciences: Latvia, 26(1), 24–42.
Hakim, A. (2015). Effect of organizational culture, organizational commitment to performance: Study in hospital of district South Konawe of Southeast Sulawesi. The International Journal Of Engineering And Science (IJES), 4(5), 33–41.
Jamilus, & Heryanto. (2019). The effect of competence, communication & motivation on employee performance in People's Welfare Regional Secretariat of Padang City, Indonesia. International Journal Archives of Business Research, 7(5), 106–122.
Jayaweera, T. (2015). Impact of work environmental factors on job performance, mediating role of work motivation: A study of hotel sector in England. International Journal of Business and Management, 10(3), 271–278.
Jung, C. S. (2018). Current-ideal culture incongruence, hierarchical position, and job satisfaction in government agencies. International Public Management Journal, 21(3), 432–460.
Komarawati, T. W., & Nugraha, D. S. (2020). Pengaruh good governance, sistem pengendalian intern pemerintah, dan komitmen organisasi terhadap kinerja aparatur pemerintah daerah serta implikasinya pada pelayanan publik (Survey pada SKPD Pemerintah Kabupaten Bandung Barat). Dalam Prosiding The 11th Industrial Research Workshop and National Seminar, Bandung (pp. 793–807).
Kurniasih. (2021). Pengaruh komunikasi internal dan komunikasi eksternal terhadap kinerja pegawai (Studi pada Badan Kepegawaian, Pendidikan dan Pelatihan Kota Banjar). Journal of Management Review, 5(1), 633–638.
Kuswati, Y. (2020). The influence of organizational culture on employee performance. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 3(1), 296–302.
Lestari, G., & Kasmirudin. (2017). Pengaruh komunikasi internal dan motivasi kerja terhadap kinerja karyawan PT. Riau Media Televisi (Rtv) Pekanbaru. JOM FISIP, 4(2), 102–114.
Mangkunegara, A. P. (2014). Evaluasi kinerja SDM. PT. Refika Aditama.
Muslimat, A., et al. (2020). Effect of organizational commitment on the sustainability performance of Indonesian industries. International Journal of Archaeology of Egypt/Egyptology, 17(6), 8330–8347.
Mutuku, C. K., & Mathooko, P. (2014). Effects of organizational communication on employee motivation: A case study of Nokia Siemens Networks Kenya. International Academic Journal of Information Sciences and Project Management, 1(3), 28–62.
Nurwati, N., & Ismail. (2015). Budaya organisasi, kepemimpinan dan kinerja (Edisi 1). Prenadamedia Group.
Nurjaya, N., et al. (2020). The effect of work stress and work conflict on employees turnover intention in Middle Small Micro Enterprises (MSMES) in South Tangerang region. International Journal of Educational Administration, Management, and Leadership, 51–62.
Pamela, A. O., & Oloko. (2015). Effect of motivation on employee performance of commercial banks in Kenya: A case study of Kenya Commercial Bank in Migori County. International Journal of Human Resource Studies, 5(2).
Paschal, A. O., & Nizam, I. (2016). Effects of organizational culture on employees performance: Case of Singapore Telecommunication. International Journal of Accounting & Business Management, 6(1), 19–26.
Pingkan, J. A., & Hadi, S. P. (2018). Pengaruh komunikasi internal perusahaan terhadap motivasi kerja karyawan. Jurnal ASPIKOM, 7(3), 373. https://doi.org/10.24329/aspikom.v14.38
Pratama, A. R., Anisah, H. U., & Dahniar. (2021). The influence of organizational culture and communication on employee performance studies on Bank Tabungan Negara (Persero), Tbk Banjarmasin and Banjarbaru areas, South Kalimantan. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(2), 161–178.
Rajhans, K. (2012). Effective organizational communication: A key to employee motivation and performance. Journal Interscience Management Review (IMR), 2(2), 81–85.
Ramadanty, S., & Martinus, H. (2016). Organizational communication: Communication and motivation in the workplace. HUMANIORA, 7(1), 77–86.
Renah, A., & Setyadi, D. (2014). The influence of organizational culture, working environment and educational training on motivation and performance of government employees at West Kutai Regency East Kalimantan. European Journal of Business and Management, 6(30), 182–191.
Rukmana, H. D., Sopiah, & Nora, E. (2018). The impact of organization communication on employee performance through employee's work motivation at Pt. Putri Panda Unit II Tulungagung, East Java, Indonesia. Dalam The First International Research Conference on Economics and Business (pp. 211–227).
Safitri, R. A., Risaldi, B. T., & Oktaviani, M. (2019). Pengaruh komunikasi internal organisasi terhadap motivasi kerja pegawai. Jurnal Manajemen Motivasi, 15(1), 19. https://doi.org/10.29406/jmm.v15i1.1412
Sekaran, U., & Bougie, R. (2017). Metode penelitian untuk bisnis: Pendekatan pengembangan-keahlian. Salemba Empat.
Shahzad, F. (2014). Impact of organizational culture on employees' job performance an empirical study of software houses in Pakistan. International Journal of Commerce and Management, 24(3), 219–227.
Siburian, T. A. (2013). The effect of interpersonal communication, organizational culture, job satisfaction, and achievement motivation to organizational commitment of state high school teacher in the district Humbang Hasundutan, North Sumatera, Indonesia. International Journal of Humanities and Social Science, 3(12), 247–264.
Steven, Rangkuti, D. A., Ferlin, & Fernando. (2020). Effect of communication, motivation, work environment on job satisfaction of employees in PT. Capella Patria Utama Medan. International Journal of Research and Review, 7(12).
Sugiyono. (2017). Metode penelitian pendidikan (Pendekatan kuantitatif, kualitatif, dan R&D). Alfabeta.
Syahrum, A., Brahmasari, I. A., & Nugroho, R. (2016). Effect of competence, organizational culture and climate of organization to the organizational commitment, job satisfaction and the performance of employees in the scope of Makassar City government. International Journal of Business and Management Invention, 5(4), 52–64.
Thoha, M. (2012). Perilaku organisasi konsep dasar dan implikasinya. PT RajaGrafindo Persada.
Tobari. (2015). Membangun budaya organisasi pada instansi pemerintahan. Deepublish.
Uno, H. B. (2012). Teori motivasi dan pengukurannya. Bumi Aksara.
Wan Fauziah, W. Y., & Tan, S. K. (2013). Generation differences in work motivation: From developing country perspective. International Journal of Economy, Management and Social Sciences, 2(4), 97–103.
Wandi, D., Adha, S., & Asriyah, I. (2019). Effect of communication on employee performance at the Regional Disaster Management Agency (BPBD) Banten Province. International Journal of Vocational Economics, 4(2), 18–30.
Zukarnaen, Purwana, D., & Saptono, A. (2020). The influence of organizational culture and work environment on the performance of Naval Command and Staff College (Seskoal) with job satisfaction. IJoASER (International Journal on Advanced Science, Education, and Religion), 3(2), 34–46.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Jurnal Manajemen, Ekonomi, Bisnis & Keuangan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
